My City Souvenirs allows you 30 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
Refund will be issued to original payment method. 15% restocking fee will apply to some returns. You will be responsible for return shipping costs of non-defective merchandise if you use one of our pre-printed return shipping labels. The shipping fee will be deducted from your refund or store credit.
NON-RETURNABLE ITEMS: Custom printed apparel and items marked on SALE are not subject for return.